Policies & Info

I run my shop completely by myself so please keep this in mind, I do my best to answer any business inquiries sent to my email within 1 business day!

 

If you are interested in special ordering any product not available in my shop please email me. 

  

I ship as many packages as possible using recycled materials, please do your part to help take care of our beautiful earth and recycle or reuse all packaging :)

 

Currently my main shipping courier has stopped shipping packages to Australia due to Covid-19. As of now (2023) the only items I am able to have shipped to Australia are custom shirts, hoodies, sweatshirts, tapestries, blankets and pillows as these are manufactured and shipped from outside the US. I hope to be able to offer shipping of all items to Australia again in the future!

  

Due to VAT changes I am unable to sell to you through this website, although you can still purchase my art through my Etsy shop https://etsy.com/shop/alteredmoonart . Please contact me with any questions or if you don't see the product you want on Etsy! I can add it for you easily. 

 

All products purchased through a Partial.ly payment plan are not shipped out until the order is fully paid off. This is because I only receive your payments as you make them, so to avoid scammers I am unable to ship out products until I receive full payment. Thank you for understanding!

If you use ShopPay Installments you will receive your order as usual as I receive payment for those orders upfront.

Shipping Information

-In order to help my customers enjoy lower shipping costs I ship prints and stickers that are 6x9 inches or smaller through regular letter mail through USPS, this means there is NO tracking if you choose the free shipping option for small prints and stickers. Regular letter mail also can take much longer than tracked mail, in rare cases anywhere from 3-7 weeks (delays are more likely during holiday season from November through December). I offer the option to convert the shipping type to add tracking for a fee, please make sure you choose the correct shipping option you prefer at checkout!

  

Although I always do my best to replace any lost mail items, I am NOT responsible for lost/delayed letters, please consider upgrading your shipping to a package with tracking included to insure your purchase! If you choose to add tracking to your order your package will arrive sooner in many cases as well (2-6 business days). 

  

In the case an order sent through letter mail hasn't arrived to you I ask that you wait 7 weeks to give it a chance to arrive before I reship your order.  


NOTE: Prints larger than 6x9 inches are shipped with tracking available automatically, so there is no need to upgrade the shipping type.

Processing Times

I ship most all orders for in stock items once a week on Mondays. Orders placed after 5pm ct on Sundays will not be shipped out until the following Monday (1 week later). This processing time excludes made to order items such as blankets, pillows, fine art prints and canvas prints which processing times usually are anywhere from 3 business days to 10 business days and are shipped out by my printing companies. 

Most clothing and bags I sell are made to order and take anywhere from 2-6 weeks to be made and delivered, so please keep this in mind when ordering!

  

Holiday Processing Times: I ship orders twice a week during the 3 weeks before Christmas, on Mondays and Thursdays. 

I offer an express shipping option for US based orders which means I will do my best to ship your order out within 1-2 business days after it is placed and ship your package as a priority mail package which in most all cases take 2-3 business days to be delivered. If you need your package sooner than this you can message me for a quote for 1 day shipping prices.

  

Express shipping is ONLY available for in stock items! Custom clothing, pillows, blankets, fine art prints and canvas prints are all made to order and are not able to be shipped immediately. If there is an option for faster shipping for these items through the manufacturer you will see the option available at checkout.

I am not responsible for any delays due to shipping. 

 

I ship all packages with USPS international shipping, if you would like your package shipped through a different courier please contact me to inquire. International shipping can take anywhere from 3 weeks to 3 months.

 

I am not responsible for delays due to customs. 

 

I do not take refunds but please contact me if there is a problem with your order.

Please note I am unable to process refunds or exchanges for clothing due to the fact that everything is made to order and I am a small business and cant afford to do so. I understand it is difficult to determine size online and sometimes things don't fit as expected- so if you have issues with your order fitting I can replace with a different size at a reduced price and you are free to keep the original items to resell or gift to a friend.